PalV's KastiPolicies
Grievance Redressal
If something has gone wrong, tell us. Here is who to contact and how quickly we respond.
Last updated: 10 November 2026
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Most problems are solved fastest on WhatsApp (+91 94283 64475). Send your order number and what went wrong; we reply ourselves within one working day.
Grievance Officer
- Name and designation: Palash, Proprietor
- Business: PalV's Kasti
- Address: Khanpur, Ahmedabad, Gujarat 380001, India
- Email: palvkasti@gmail.com
- Phone / WhatsApp: +91 94283 64475
How to raise a complaint
- Email or WhatsApp the Grievance Officer with your name, order number, phone number and what happened. Photos or videos help.
- We acknowledge your complaint within 48 hours and give you a complaint reference.
- We resolve it within one month of receiving it, and usually much sooner.
If you are not satisfied
You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the consumer commission under the Consumer Protection Act, 2019.
Seller details
All products on palvkasti.com are sold by PalV's Kasti, Khanpur, Ahmedabad, Gujarat 380001, India. Kasti are woven and Sadra stitched in India. See also Terms & Conditions and Customer’s Rights.