Policies

Shipping Policy

Where we deliver, how long it takes and how you track your parcel.

Last updated: 10 November 2026

Where we deliver

Online orders are delivered anywhere in India, to every PIN code our courier partners serve.
Outside India? We ship internationally by DHL or UPS. International orders are not taken through the online checkout: message us on WhatsApp or email palvkasti@gmail.com and we quote the freight first. Freight and any import duties are paid by the customer.

Delivery is free on every order within India. There is no minimum order value and no cash-on-delivery or packing charge.

Kasti, Kakra and Maal-maal cloth: packed and dispatched within 1–2 working days of payment.
Sadra (made to your measurements): we check your measurements, then stitch, wash and iron your Sadra. It is dispatched in about 15 working days of payment. If you chose a date you need it by (for a Navjote, for example), we tell you on WhatsApp whether we can make it.
New laars on your old Kasti: we start when your Kasti reaches us and tell you on WhatsApp when it will be ready.
Transit: usually 2–6 working days after dispatch, depending on the PIN code. Remote areas can take longer.
Working days are Monday to Saturday, except public holidays and Parsi holidays.

We ship by Nandan Courier or India Post (Speed Post), whichever serves your PIN code better.
When your parcel leaves us, you get the courier name and tracking number by email and on WhatsApp. You can also see it any time on Track Order or in My Account.

Please check the parcel when it arrives. If the packet is open, torn or tampered with, refuse it or note it with the courier and tell us the same day.
We recommend recording a short video while opening the parcel. It makes any damage claim quick to settle.
Damaged, defective or wrong item? Tell us within 48 hours of delivery. See the Return, Refund & Cancellation Policy.

Please check your address and PIN code at checkout. We are not responsible for delays caused by an incomplete or wrong address.
If a parcel comes back to us because the address was wrong or nobody accepted it, we ship it again once you confirm the address. The courier charge for the second shipment is paid by the customer.