Policies

Return, Refund & Cancellation Policy

What you can return, how to cancel an order and when the money comes back.

Last updated: 10 November 2026

In short

Our Kasti are woven by hand and every Sadra is stitched to your own measurements, so we do not take back items for a change of mind. But if an item reaches you damaged, defective or wrong, we replace it or refund you in full. You can cancel any order before we dispatch it.

Returns

Not returnable: Kasti, Sadra, Kakra, Maal-maal cloth and laar work, once delivered in the condition ordered. This includes a change of mind, a Kasti size you chose yourself, or a Sadra stitched exactly to the measurements you gave us.
Returnable (free replacement or full refund): an item that arrives damaged in transit, has a manufacturing or stitching defect, or is not what you ordered (wrong product, wrong Kasti size, or a Sadra not stitched to the measurements you gave).
Not sure of your Kasti size? Use the free Kasti size calculator before ordering, or ask us on WhatsApp.

How to report a problem

Tell us within 48 hours of delivery on WhatsApp (+91 94283 64475) or by email to palvkasti@gmail.com, with your order number.
Send clear photos of the item and the packet, and the unboxing video if you recorded one.
We reply within one working day. If we need the item back, we arrange the pickup or refund your courier cost.
You choose: a replacement (a Sadra is re-stitched to your measurements) or a full refund.

Cancelling an order

Kasti, Kakra and cloth: you can cancel any time before dispatch for a full refund.
Sadra: you can cancel for a full refund until we start cutting the cloth. We message you on WhatsApp to check your measurements before we cut; once cutting has started, the Sadra is made for you and cannot be cancelled.
Once an order has been dispatched it cannot be cancelled.
To cancel, use the Cancel Order page (order number and email), the Request cancellation button in My Account, or message us on WhatsApp.
We may cancel an order ourselves if an item is not available, a payment fails or looks fraudulent, or we cannot deliver to the address. You then get a full refund.

Refunds

Refunds go back to the bank account you paid from, by bank transfer (NEFT / IMPS).
We start the refund within 2 working days of approving it. Your bank usually shows it within 5–7 working days after that.
We refund the full amount you paid. Delivery in India is free, so there is nothing to deduct.

International orders

Orders shipped outside India follow the same rules. Freight and import duties already paid to the courier or customs cannot be refunded by us.