Terms & Conditions

Who we are

palvkasti.com is run by PalV's Kasti, Khanpur, Ahmedabad, Gujarat 380001, India. Email palvkasti@gmail.com, phone and WhatsApp +91 94283 64475. In these terms “we” and “us” means PalV's Kasti and “you” means the person using the site or placing an order.

Using this website

• By using the site or placing an order you agree to these terms, our Privacy Policy and the policies linked below.
• You must be 18 or older to place an order, or order with the consent of a parent or guardian.
• Please give correct details. You are responsible for keeping your account password safe.
• Do not misuse the site: no attempts to break its security, copy it in bulk, or place fake orders.

Our products

• Kasti are woven by hand and Sadra are stitched by hand to your measurements. Small differences in colour, thread and finish from the photos are part of handmade work and are not defects.
• Lengths and measurements are approximate. Kasti sizes are listed in Gaj and inches; check your size with the Kasti size calculator.
• Made-to-measure Sadra: we stitch to the measurements you give us. Please measure carefully. We check unusual measurements with you on WhatsApp before cutting.

Orders and prices

• Your order is an offer to buy. It is accepted when we confirm it by email. We may refuse or cancel an order (for example if an item is unavailable or a price was shown in error); you then get a full refund.
• Prices are in Indian Rupees and are the final price, with free delivery in India.
• Offers and discounts cannot be combined unless we say so.

Payment

Payment terms are in the Payment Policy. We accept bank transfer (NEFT / IMPS); there is no cash on delivery.

Delivery

Delivery areas, times and couriers are in the Shipping Policy. The risk in the goods passes to you on delivery.

Returns, refunds and cancellation

See the Return, Refund & Cancellation Policy. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Content on this site

The text, photos, illustrations, calculators and the Parsi calendar on this site belong to PalV's Kasti. You may share links and use them for personal reference; please ask us before copying them elsewhere.

Our responsibility

• We take responsibility for every product we sell (see our Customer's Rights).
• Our liability for any order is limited to the amount you paid for it, except where the law does not allow such a limit.
• We are not responsible for delays caused by events outside our control, such as courier strikes, floods or government restrictions.

Law and disputes

• These terms are governed by the laws of India.
• Please talk to us first: most problems are solved on one WhatsApp message. Formal complaints go to our Grievance Officer.
• Any dispute is subject to the courts at Ahmedabad, Gujarat, without affecting your right to approach a consumer commission.

Changes to these terms

We may update these terms. The version on this page on the day you order applies to that order.